Plus Dane set up its Customer Assurance Panel in January 2023, with a broader remit than the Scrutiny Panel which had been in place for the six years previous. The Scrutiny Panel, made up of customers, carried out in-depth reviews to support Plus Dane in improving its services.
If you are interested in finding out more about the CAP, you can email Irene Crone an email here or call 07929 208 270.
You can watch our recruitment video for the CAP below and read our recruitment FAQ's which provide more detail on the CAP and how it works:
The FAQ’s below will help you understand how we see the CAP working and the support they receive as a member:
Providing there is no actual or impending court action and you have made an arrangement with Plus Dane that the relevant team is happy with, then you can be considered for the Panel. We will discuss your individual circumstances if this is applies to you.
The CAP will meet every three months, and these will be digital meetings. We will get together at least once a year in person.
As most of the meetings/training etc. will be done digitally, you must have some digital skills. We will provide support and training to set you up and provide on-going support.
We will provide you with an iPad which will be set up for you to use in your role.
You can discuss your expenses with the Governance team as we understand that everyone’s circumstances are different. We do not want anyone to be financially worse off because they are a member of the CAP.
Since everyone’s training needs are different, we will discuss your individual training requirements with you and provide you with the training you need to carry out your role.