Don't forget to let us check

We are legally responsible for this every year; and it is also part of your tenancy agreement to give us access.

Poorly maintained or faulty gas appliances can be very dangerous, and can lead to carbon monoxide leaks as well as gas explosions - both of which can be fatal. Allowing us to do regular checks is the best way to be sure that things are safe, and to spot potential problems before it is too late.

For our customers, when your gas service is due, we will send you a letter making an appointment for us to visit your home to carry out the checks. If you can’t make the date, let us know and we can arrange another time that suits you.

We will check your gas appliances:

• are correctly set and adjusted to make sure the gas is burning correctly
• are suitable for the room they are in
• are physically stable, securely fitted and properly connected to the gas pipework
• have an adequate and permanent air supply suitable for the appliance type installed.
• any flues or chimneys are operating correctly.
• all safety devices function correctly.

If a gas installation safety check is required, each appliance will need to be checked - all accessible gas pipework will be visually inspected and the gas pipework will be tested.

You should never block up airways like flues, chimneys and vents, as this could result in a dangerous build-up of carbon monoxide in your home.

Chimneys will need to be checked every year for blockages (such as birds’ nests and debris) which can prevent dangerous fumes from escaping. Our Gas Safe-registered engineer will be on the lookout for these.

And remember, you'll get a free boiler service - an efficient boiler will save you money on your energy bills!

When assessing an unsafe gas appliance, all engineers will follow the Gas Industry Unsafe Situations Procedure (GIUSP), which provides ‘best practice’ advice to engineers on how to deal with specific gas safety concerns.