Fire door safety for customers

Under new fire safety regulations, landlords in England now need to carry out regular checks on fire doors for all buildings of 11 metres or higher – this includes some of our communal buildings.

Fire doors are crucial in preventing smoke and toxic gases spreading throughout a building, as well as helping people to get out, and fire fighters to get to the source of a blaze.

In the relevant buildings, those at the entrance to individual flats now need to be checked once a year, while fire doors in communal areas need checking every three months.

If your home is affected by these new rules, when your check is due we will get in touch to arrange a time you will be home to let us in so we can inspect both sides of your front door.

It is really important we are able to have access for this, to help keep you and your neighbours safe.

If you live in a communal building, it is vital that you:

• Always keep your flat entrance door closed when not in use, and never wedge it open.
• Never wedge open communal fire doors.
• Never tamper with the door or self-closing device.
• Report any faults or damage to doors to us immediately.
• Do not replace or make any alterations to your flat entrance door without our consent.

If you live in a Plus Dane scheme, Riskhub’s Residents’ Hub is a self-serve portal that allows you to easily download the latest Fire Risk Assessment (FRA) and a summary of the Important Fire Safety Information for your block. Visit https://residents.riskhub.co.uk, and in the ‘your property management company’ field, enter Plus Dane.

You will need your unique property reference number, which will be at the top of any letter you will have received from us about fire safety.

From there, you can follow the instructions to download the information you need.