4th December 2024
We have teamed up with software provider Totalmobile to upgrade and streamline the technology linking up our repairs services.
Totalmobile’s workforce management solution Connect will be put in place to streamline operations, enhance customer communication, and empower colleagues.
The upgrade replaces a number of outdated systems with one single, user-friendly platform to deliver faster, more reliable services for customers and create efficiencies across the organisation.
Currently, processing a single repair request can require up to five separate systems. Over the next 18 months, our Homes Project will phase these improvements in areas such as repairs, compliance, planned works, and environmental services.
David Webb, Managing Director of Property and FM at Totalmobile, said: “The housing sector is evolving, and organisations like Plus Dane are leading the charge. By embracing technology, they’re not just improving operations but transforming the experience for their customers and staff. This partnership reflects what’s possible when innovation and purpose come together.”
Ian Kelly, Director of Digital and Innovation at Plus Dane, said, “This partnership is about making we can deliver the kind of services our customers deserve. By integrating Totalmobile’s solutions, we’re addressing inefficiencies and building a platform that supports our vision for the future. It’s a significant step forward in how we meet the needs of our communities.”
The project builds on Plus Dane’s existing use of Totalmobile’s Protect solution, which safeguards lone workers in the field. Together, these tools represent a holistic approach to improving customer experiences while ensuring staff safety and efficiency.
Lisa Candland, Director of Homes at Plus Dane (pictured above), added: “Our customers are at the heart of everything we do. With these improvements, we’re making it easier for customers to access the services they need while giving our staff the tools to deliver them quickly and effectively. This is about doing things better—for everyone.”
For more information about how Totalmobile is helping housing associations transform their services, visit www.totalmobile.co.uk.
