10th February 2023
We are rolling out access to the portal in four phases starting this week (February 6), in order to better support you with the registration process.
You will be contacted over the next few weeks with details on how and when you can set up your account.
There is also a dedicated page on our website containing how-to guides, videos and more information on getting started.
Once you have registered you will be able to log in to the portal, set up your own password and access a host of services, including being able to view tenancy information, change personal details, pay rent, and report repairs.
Launching the portal marks the completion of a major digital transformation project that has taken place over recent years, to streamline our IT systems and offer a more convenient service to customers.
We chose Civica to deliver our new housing management system, with the new portal being a significant part of the implementation.
Customers will be able to access your account via the Plus Dane website and will also be able to download a link to your mobile phone home screen.
Customer transformation manager Amy Oldfield said: “It has been a huge undertaking to develop a customer portal that will give customers the freedom to manage their accounts in a way that will suit them, and we are very excited to be able to go live after so much hard work behind the scenes.
“This is a really important stage of a major transformation project across the business, and we hope that using the portal will make life easier for customers and will mean people can deal with issues related to their tenancy whenever they need to.”
