This section is dedicated to showcasing how we’re doing as an organisation. Here you’ll find our most recent Annual Reports, detailed assessments from the Regulator of Social Housing, and information about how we’re handling complaints.
Our Corporate Plan sets out the organisation’s aims and objectives for the next five years. It describes what our priorities are, how we plan to tackle the current economic and societal challenges and how we will support our customers and communities to thrive. See our latest Corporate Plan here.
Our Annual Report showcases how we’re performing as an organisation in some key areas. Our Annual Report includes a summary of our financial status, as well as providing information on customer satisfaction, service delivery, building homes, and much more.
We also set out what our targets are for each of these. We set our own performance targets for all services we deliver. These are set with past performances in mind, and designed to challenge us to keep improving. If a service is achieving its targets we will review and increase them as appropriate.
However, if a target is not being met, we will investigate the reasons why and make the necessary changes to improve performance. See our latest annual report HERE.
As a provider of social housing, we are assessed on an annual basis by the Regulator of Social Housing. This allows the Regulator to make a judgement on how well Plus Dane is meeting regulatory standards. Following each assessment the Regulator grades Plus Dane on our governance processes (G), and our viability (V).
Plus Dane was most recently assessed in December 2022, following which we were graded as G1:V2.
You can read our most recent assessments in full on the Regulator’s website here.
From 1 April 2024, the government launched new regulatory standards for social housing providers, like Plus Dane, to meet. We are regulated by the Regulator of Social Housing who checks we are complying with our requirements through things like inspection and data returns.
The new standards which were introduced from April relate directly to the services we deliver to our customers so you can imagine we take compliance with the standards seriously. This information tells you what the standards are, how we comply and how we plan to improve our service to customers.
Here are the four ‘Consumer Standards’. They are the standards which directly relate to how the government and regulator expects us to deliver services to customers. We’ve included handy links to each of the standards so you can take a look at them.
Safety and Quality Standard – this requires landlords to provide safe and good quality homes and landlord services to tenants.
Transparency, Influence and Accountability Standard – this requires landlords to be open with tenants and treat them with fairness and respect so that tenants can access services, raise complaints when necessary, influence decision making and hold their landlord to account. This standard incorporates Tenant Satisfaction Measure requirements. See the link to find out more about Tenant Satisfaction Measures.
Neighbourhood and Community Standard – this requires landlords to engage with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.
Tenancy Standard – this sets requirements for the fair allocation and letting of homes and for how those tenancies are managed and ended by landlords.
We take our services to customers and regulatory requirements really seriously. Before the standards were live, the government consulted on them; our Customer Assurance Panel helped us submit a response.
Since the final standards were published, we’ve worked to review our position against each standard and identify where we can improve our services further.
Our Board considered our compliance with the standards on 23 May 2024. They approved our compliance noting work in progress to improve services in line with the standards.
No. That was the first time Board reviewed our compliance since the standards came into force on 1 April 2024. Here’s how we plan to continue to review:
We will use our website and Unity magazine to keep you updated on how we are doing which includes our performance with the Tenant Satisfaction Measures.
Here’s a snapshot of how we are improving against the standards:
Safety and Quality Standard – amongst the improvements we are delivering here are we are:
Transparency, Influence and Accountability Standard – amongst the improvements we are delivering here are we are:
Neighbourhood and Community Standard – amongst the improvements we are delivering here are we are:
Tenancy Standard – amongst the improvements we are delivering here are we are:
If this information has made you think about what we do and how we do it, you might want to tell us about it. Visit the Your Voice to feedback to us, or to find out how you can make your voice heard in how we continue to deliver services.
Our financial statements detail how we are doing as well our priorities for the year ahead:
We have a handy infographic detailing our service standards, which you can see here.
As part of our responsibilities in building a diverse and balanced workforce, we are committed to publishing details of how our pay structures are balanced in respect of gender.
As we employ more than 250 people across the organisation we are required by Government to publish this data, with specific emphasis on the difference in average female earnings compared to average male earnings. We see this as one strand of our diversity policy and we will actively use this information to inform our recruitment and succession decisions.
Our Gender Pay Gap 2021 - 2022
Our Gender Pay Gap 2020 - 2021
Our Gender Pay Gap 2019 - 2020
We use key indicators to monitor how individual parts of our organisation are performing against our expectations. This enables us to see what is going well, and learn lessons from these elements of our service, while also being able to spot when we need to improve in an area. We have a mix of indicators that analyse performance from a customer experience point of view, a colleague experience point of view, and also in respect of financial and operational stability.
Performance is reported to our Board and Committees on a quarterly basis, who scrutinise actual performance against targets, and how we’re doing in terms of delivering on the objectives of our Corporate Plan.
The primary aim of monitoring performance and progress against the Corporate Plan is to provide assurance to our customers, colleagues and other stakeholders.
