Our values are important to us, and we expect honesty and integrity at all times from our colleagues, customers, suppliers or any other third party we engage with.

Within the organisation we have effective systems, procedures and controls in place to help us detect and prevent fraud, corruption and bribery, and minimise opportunities for them. Our colleagues are trained to recognise and act upon actual or potential cases of fraud. We take all reports seriously and will fully investigate.

Examples of fraud include:

Tenancy fraud including sub-letting – where a tenant sublets their property without their landlord knowledge
Housing applications – false information is provided
Right to Buy – where a discount is applied for that the tenant is not eligible for
Succession fraud – where a person moves into a property without permission when the legal tenant passes away
Mandate fraud – where a third party impersonates a supplier
Payroll fraud – where an employee corrupts the payroll system in order to receive funds which they are not entitled to. This could be carried out through the submission of false expenses.
Finance function fraud – this could include financial statement fraud, misappropriation of assets, bribes within the finance team or setting up of false nominals to create fictional costs.
Recruitment fraud – where a third party misrepresents themselves as an employee of a company to offer a false job opportunity

Please be assured Plus Dane will always seek to recover assets or funds lost through fraud, and will report any incidents to the authorities where necessary. Anyone found to be responsible could face disciplinary and/or legal action.

You can read our Anti-Fraud, Bribery and Corruption policies on the link above.

If you have any concerns, contact our Deputy Chief Executive Officer Claire Dixon, or Director of Governance and Assurance Alison Horner.

If you think you may be a victim of fraud, you can access support in the following ways:

Call the police on 999, if there is a crime being committed or you are in danger
Contact Action Fraud, online (HERE), or by calling them on 0300 123 2040. 
Tell your bank or credit card company straight away if you suspect fraud involving debit or credit cards, online banking or cheques.
Contact Victim Support (HERE), who can give support and practical advice whether you have reported the crime or not.
Visit www.getsafeonline.org, an official site that provides advice on how to protect your computer and use the internet safely.

Plus Dane appointed persons:

Our appointed person for building safety is Lisa Candland, Director of Homes
Claire Dixon, Deputy CEO, is responsible for ensuring compliance with consumer standards