Do you have some feedback for us or would you like to log a formal complaint?
See moreDo you need to report a disturbance in your area or other anti-social behaviour?
See moreCan we make a reasonable adjustment or support you with accessing our information and services?
See moreThere are lots of ways to contact us directly, have a look at the different options below:
You can drop us an email here.
We try to respond to all emails within 5 working days. However, we are currently experiencing exceptionally high volumes of enquiries leading to delays in handling responses.
Why not try our live chat option, which is available in the bottom right-hand corner of your screen from:
9am - 5pm
Monday - Friday
You can call us between:
8.30am - 5.30pm
Monday - Friday
Free from UK landlines and mobiles. When you call us please have your account password to hand, you can update this password by logging onto our customer portal and selecting ‘telephone password’.
If you are calling on behalf of the account holder we will need the account holders permission before we can discuss the issue in detail.
Calls may be recorded and monitored for quality and training purposes.
We have a 24/7 emergency phone line available (outside of office hours and weekends).
Please note, the emergency line is for urgent requests and emergencies only. These advisors cannot deal with requests that have already been reported, or chase, confirm or rearrange existing appointments. These requests can be picked up by our advisors in office hours (Monday to Friday 8.30am - 5.30pm).
There are times of the week when our Customer Access team tend to receive more calls than others; if your problem isn’t urgent you might want to avoid these times.
Monday mornings are usually a busy time because people call to report problems that have come up over the weekend. We also get lots of people calling first thing each morning with issues or queries that have come up overnight, and at lunch time when they may be on a break at work.
We recommend you calling at quieter times if your situation allows as you’ll be less likely to have to wait on the phone. You may also want to consider contacting us via email, our website or our social media channels. However you choose to contact us, our team are able to make sure your queries, complaints and compliments are listened to and dealt with as quickly as possible.
You can now contact us through WhatsApp to report a repair or to talk to us about any query you may have.
It’s a simple way to message us, at a time that is convenient to you. We will respond as quickly as possible during office hours, and messages received outside of office hours will be prioritised and responded to as quickly as possible on the next working day.
Then using WhatsApp, you can send us a message.
(You will of course need to have the WhatsApp, App downloaded on your smart phone)
For more information you can read our WhatsApp customer guide HERE
We have offices in Liverpool and Congleton.
Click here to see our office locations if you need to write to us, if you need to drop keys or forms off, or want to make an appointment to come and see a Plus Dane colleague.
For all media enquires, email the Communications team: communications@plusdane.co.uk
You can connect with us on our social media channels linked at the bottom of the page.
