If you’re finding it hard to keep up with your rent, we're here to help. Our Welfare Team can offer you help and advice on a wide range of money matters.
Our Welfare Team are here to help you if you need advice and support with any money matters.
We can support you with things like:
We can also put you in touch with specialist agencies who can help you with different money issues. Following an initial phone call, we’ll arrange a face to face appointment within 7 days. These appointments can be made for your home address or at your local Plus Dane office.
We’re here to help you. If you feel that you could benefit from speaking to a member of the team please get in touch – nobody has to struggle alone. Call 0800 169 2988, or use our live chat service.
"I can’t describe it really. Everything was on top of me and now I’ve had support and I’m on the right path. I was so stressed but the support I have had has been the best thing for me’’
We recently contacted customers who have used our welfare service and they were really happy with the support they’d received from the team. They felt the level of knowledge and support available meant we were able to make a real difference. Some of the comments we received were:
"You can relax and go through complicated paperwork. You have time to explain things and find all of the information and paperwork you need in just one appointment’’
"Fantastic support! The lady came to my house and we dealt with everything all together. I had become ill and couldn’t cope, needing to go on to new benefits but not having a clue what to do’’
"Worked with the lady for a long time, she was fantastic and helped me to complete some complicated forms and deal with difficult telephone conversations’’
"I can’t describe it really. Everything was on top of me and now I’ve had support and I’m on the right path. I was so stressed but the support I have had has been the best thing for me’’
We also can also offer support if you're looking for work, find out more here.
If you fall into arrears the best thing that you can do is contact us as soon as possible on 0800 169 2988 to discuss options and support available. We will work with you to make sure you're claiming all the benefits you are entitled to. In all cases our aim is to support you to make affordable arrangements to clear any debt.
If you're unsure of anything or would like more information, our Welfare Team is here to help.
If you do not get in touch with us and your arrears continue to increase you can expect the following steps will be taken:
You will be served with a Notice of Seeking Possession (NOSP)
This is the first stage of legal action for the recovery of rent arrears. It outlines our intention to proceed to the County Court if you do not work with us to bring your arrears under control within a set period from the date of the notice being served.
Bringing the arrears under control means either:
If you don't bring the arrears under control or they continue to rise, your case will be considered for legal action through the County Court.
If the case does go before the Court then the costs for this will be added to your outstanding debt. The current cost is £355.00.
If we have to take Court action to recover unpaid rent there are a number of different orders we may request, based on your individual circumstances:
In all cases we will request a Monetary Judgement in Court, this is likely to affect your credit rating.
All debts owed to us at the end of a tenancy will be actively pursued.
