Gas safety

Your safety at home is so important to us and keeping you safe in your home is our main priority...

Faulty gas appliances can be dangerous so it’s vital that you allow our colleagues access into your home to carry out essential regular gas safety checks. 

Annual gas safety check

Each year, we are required by law to carry out a gas service of all appliances that have been provided by Plus Dane. This is to make sure that the appliances you are using are safe and comply with regulations.

We will always book an appointment with you to carry out these essential safety checks, either by letter or phone. We will always try to arrange appointments at convenient times for you. 

It is a legal requirement, and part of your tenancy agreement, that these checks are completed. If you do not allow our colleagues access to your home, if necessary, we may need to take legal action to request the courts grant us access to your home. The cost of this will be passed to you, and can vary depending on how far the legal action progresses.

We don’t want things to get to that stage, and we will only take this action if all other options have failed.

During the visit

We will check your gas appliances are: 

• Correctly set and adjusted to make sure the gas is burning correctly
• Suitable for the room in which they are located
• Physically stable, securely fitted and properly connected to the gas pipework
• We’ll also check that your gas appliances have an adequate and permanent air supply, that any flues or chimneys are operating correctly and that all safety devices function correctly
• All accessible gas pipework will be visually inspected and the gas pipework will be tested

When assessing an unsafe gas appliance, our engineers will follow the Gas Industry Unsafe Situations Procedure (GIUSP), which provides ‘best practice’ advice to engineers on how to deal with specific gas safety concerns. 

Flues, chimneys & air vents 

Never block up these airways, as this could result in a dangerous build-up of carbon monoxide in your home. 

Chimneys will need to be checked every year for blockages (such as birds’ nests and debris) which can prevent dangerous fumes from escaping. 

Our Gas Safe registered engineer will be on the lookout for these. 

Gas leaks  

Gas leaks can occur from faulty appliances and pipework. While some gases are not poisonous, leaks can lead to fires or explosions.

If you think you can smell gas, take action immediately by calling the free National Gas Emergency Number, 0800 111 999.  

Carbon monoxide poisoning  

Carbon monoxide poisoning is another potentially deadly consequence of having poorly maintained or unsafe gas appliances in your home.

If you think you can smell gas or suspect carbon monoxide poisoning, please call 0800 111 999 immediately.