Your boiler is one of the most important features of your home, providing heat and hot water whenever you need it.
We carry out regular checks of the boilers in our homes to make sure they are working as they should. However, from time to time, problems can still happen. This can be especially stressful during the winter months when it is cold outside.
Timer settings
Using timer settings are one of the most important ways to get the most out of your boiler.
You can save money, manage your home temperature and even help the environment by making sure your heating is only on when you need it.
Setting your boiler to switch on around 30 minutes before you wake up, and switch off about 20 minutes before you leave the house is the most efficient use of energy.
Temperatures
Turning down your thermostat by just one degree can save around £90 a year on your heating bills!
The recommended healthy room temperature for your home is 18 degrees celcius, with the living room at 21 degrees. Try turning your central heating down by one degree, leave it for a day and see if you still feel warm enough.
Keep doing this until you find the right temperature that feels comfortable for everyone.
Reporting problems
If you have a leak or a boiler fault which you can’t resolve, it’s important you report it to us. The easiest way to report a problem is through our Portal.
You can also contact us here.
Checklist
If you call to report a boiler fault, we may ask you some questions to help figure out what has gone wrong. Have a look at the checklist below and go through it before reporting - it can often be something simple and will save you time:
- Is the boiler gas or electric?
- Have you checked if there are any supply problems in your area?
- If you have a payment plan, have you checked if there is enough credit on your card?
- Is the thermostat in the correct place?
- Are the radiator valves open properly?
- Can you hear any noises coming from the boiler?
- Is there a pressure reading on your boiler? What does it say?
Radiators
Sometimes radiators will fail to get warm even though the heating is on. Often, they just need bleeding to remove the air from the system. Have a look at the video below for a how to guide on bleeding a radiator:
