If you need to report an emergency repair please call 0800 169 2988. Check out our guide to repairs responsibilities in your home below:
We are currently receiving high demand for our repairs service, so we have made some changes to how we deliver the service in light of some of the challenges we are facing. Find out about our response to repairs here.
The easiest way to report repairs is to use our handy reporting tool below to pinpoint the exact issue:
We've put together a series of handy videos to help you carry out simple repairs like unblocking a sink or bleeding a radiator.
Guide to who is responsible for the maintenance of your home
Ordinarily, we will not complete any repairs that do not fall under our area of responsibility. It is important that we follow this approach so that we are providing the best value for money repairs service to all of our customers.
There may be rare occasions when Plus Dane repairs something in your home that falls outside of our responsibility such as when the repair is the result of neglect, vandalism, misuse or damage by a member of the household or visitor.
In these cases, we will need an upfront payment from you before we will progress with the repair. If the repair is an emergency, e.g. changing locks when keys have been lost, we will not proceed with the repair unless an upfront payment is received, or a payment plan agreed.
If a repair is reported in the defect period of a new build or within a liability period for a component e.g., new roof, kitchen, our approach is to contact the contractor so that they can cover the cost of the repair. This may lead to some longer wait times, but we will progress this as quickly as possible and repair in cases of emergency.
This approach is essential to ensuring we get the best value for money for the service that customers pay for.
We know things can go wrong at any time, so we have an emergency repairs process with a 24/7 helpline.
If you have an emergency repair, we operate a 24/7 out of hours service, open 365 days of the year.
Some examples of an emergency repair are:
We aim to respond to emergency repairs within 4 hours.
If you think you can smell gas you should call the National Gas Emergency Freephone number 0800 111 999.
Is your carbon monoxide alarm beeping continually? Contact Cadent immediately to arrange an emergency visit on 0800 111 999.
If a gas or carbon monoxide leak is detected, Cadent will cap the gas coming into your home.
If Cadent report that you need remedial work after their visit, it is our responsibility to put this right - please contact us on 0800 169 2988 to report this.
