Find out everything you need to know about your tenancy here.
Your tenancy agreement is a legal document that you sign at the start of your tenancy.
If you break your tenancy agreement, we can take action to gain possession of your home. If you are not sure what tenancy you have, or if you have any questions about your rights and responsibilities, please contact us.
In addition to the help and advice that we can offer, independent advice can be found from any of the following:
Our neighbourhood teams are here to support you with feeling safe, secure, and happy in your home and community.
If you need to get in touch with any of our neighbourhood team, please contact us here.
You can find out who your neighbourhood contact is here:
Tenancy management contact |
Areas covered |
|
Charlotte McDonnell |
Housing manager for the area |
|
Paul McGovern |
Anfield L4 Walton (FACT) L4 Tuebrook L6 Croxteth, Deysbrook L11 West Derby L12 Old Swan L13 Prescot L35 St Helens WA10 Skelmersdale WN8 |
| Clare Foulder |
Fazakerley L10 Southport PR8 All Sefton L20, L21, L22, L23, L30, L31 Kirkby L32 (Southdene) |
| Darren Carr |
Everton L5, L6 Sheil Park, Fairfield L6 Kirkby L32, L33 |
| David Cook |
Walton, L4 Westmorland Islington L3 West Everton L5 Fazakerley, L9 Old Swan L13 Dovecot L14 |
Tenancy management contact |
Areas covered |
| Ali Philipson | Housing Manager for the area |
| Tracy Lloyd |
Princes Park (Welsh Streets & Windermere Green) L8 Wavertree L15 Hope Street L1 |
| Nicky Lynch |
Princes Park (Dickins and Camelot Streets), L8 Kensington L7 |
| Nuala McDonnell |
Runcorn WA7 Widnes WA8 Granby L8 |
| Anne Ackroyd |
Woolton L25 Halewood L26 Netherley L27 Dingle L8 Aigburth L17 L18 Gateacre L19 |
Tenancy management contact |
Areas covered |
|
Kelly Murrell Jordan Tyms |
Housing manager for the area Head of Communities and Support |
| Andrew Foulkes |
Crewe, CW3, CW2, CW1 Congleton, CW12 Holmes Chapel, CW4 Wilmslow, SK9 Mow Cop, ST7 Leek, SK11, ST13
|
| Andrea Drumm |
Winsford, CW7 Middlewich, CW10 Sandbach, CW11 Congleton, CW12 |
| Sarah Higgins |
Northwich, CW8, CW9 Congleton, CW12 Stoke on Trent, ST7 Macclesfield, SK11 |
| Angela Jackson |
Nantwich, CW5 Congleton, CW12 Sandbach, CW11, CW12 |
| Louise Sanderson |
Tarporly, CW6 Chester, CH1, CH2, CH3, CH4 Ellesmere Port, CH65, CH66 Wirral, CH49, CH61, CH62, CH63, CH64 Birkenhead, CH42, CH43 Seacombe, CH44 Wallasey, CH45 Warrington, WA1, WA4, WA5 Frodsham, WA6 Knutsford, WA16 Malpas, SY14 |
|
Jack Mitchum (Cheshire) Phil Taylor (shared role with South team, covering Runcorn) |
Housing Caretaker Housing Caretaker |
|
Savannah Brogan Natasha Morrey |
Tenancy Management Advisor Tenancy Management Advisor |
Your safety at home is so important to us. Find out more about gas, electrical, water and fire safety, absestos, lifting equipment as well as general tips and advice.
We do not provide contents insurance, so we would always recommend that you take it out to protect the things that matter to you the most. Find out more about home contents insurance here.
It's important that you let us know if your circumstances change in any way. Even if you change your phone number or email address it's really helpful if you tell us so that we can update our records. Use the form on the contact us page of this site to do this really easily.
Are you looking for a home that suits you better without the waiting lists? Why not try Mutual Exchange.
You can find someone to swap with using the national HomeSwapper scheme. Simply set up a profile, browse thousands of homes and start up a conversation with those you're interested in. Hundreds of homes are swapped every month.
If you find an exchange partner using Home Swapper, or any other means, please contact us to start the application process. You must not swap homes until permission has been given. You must not make or receive any payment or gift in consideration of an exchange. This will be a breach of your tenancy agreement and you could lose your home.
If you are having difficulties with your tenancy, we may be able to help. Before making a final decision to leave your home, please contact us to see if we can offer any support.
If you do decide to end your tenancy, you need to give us at least four weeks notice ending on a Sunday. You should arrange to return keys to us by 12pm on the Monday. Options to return keys will be discussed when you give notice to terminate. If you move out during the notice period, you are still responsible for paying the rent and other charges until your tenancy ends.
When you end your tenancy you must:
