We carry out Home Quality Assessment Surveys to check your home is safe, comfortable and in good condition, and to plan future improvements. They used to be called Stock Condition Surveys.
When your home is selected, we'll contact you directly by letter and text message to arrange a convenient appointment.
If you haven't heard from us, there's nothing you need to do right now.
Our surveyors carry out assessments in a professional, respectful and supportive manner, helping us maintain an up-to-date understanding of the condition of your home, plan future investment in things such as bathrooms, kitchens, roofs, windows and doors, and ensure your home remains a safe and well-maintained place to live.
Plus Dane, as a social housing provider and your Landlord, is required to undertake an assessment survey to make sure our homes, your home, meet the Decent Homes Standard, which is a legal requirement for all housing associations in the UK.
Wait for us to contact you about your survey. We will plan your survey when your home is next due to be assessed, and then we will be in touch.
We operate a rolling five-year survey programme, which means every home will usually receive a Home Quality Assessment at least once every five years.
When your home is due to be surveyed, we'll let you know in advance. One of our qualified surveyors will then contact you to arrange an appointment at a convenient time.
All surveyors carry identification. If you are ever unsure about a visitor claiming to be from Plus Dane or one of our approved partners, please call us on 0800 169 2988 to verify their identity.
If you're not at home when a surveyor visits, they'll leave details explaining how to contact us and rearrange your appointment.
The surveyors are there just to carry out the Home Quality Assessments. If you have any repairs, please don’t wait to report them.
You can contact us anytime to report a repair - HERE
Plus Dane, as a social housing provider and your Landlord, is required to undertake an assessment survey to make sure our homes, your home, meet the Decent Homes Standard and that we maintain an up-to-date understanding of their condition. This is a legal requirement for all housing associations in the UK.
As part of your tenancy agreement, you are required to provide reasonable access for these assessments. We'll do our best to arrange an appointment at a mutually convenient time and work with you where health, personal circumstances or other unforeseen events make access difficult.
We only need access to your home for a short time to complete an assessment of the condition and make sure your home is safe.
If you have any concerns or feel anxious about letting anyone from Plus Dane into your home, please get in touch so we can support you.
Having the survey completed doesn’t necessarily mean you must agree to all identified improvement works; some improvement programmes are optional. But properties without a survey may miss out on upcoming investment works and be deferred to future programmes.
Check out our poster for more details:
