We have gone live with Totalmobile’s Field First platform, introducing mobile working and job management capabilities to support responsive repairs and damp and mould services across our 14,500 homes.
The launch marks a move away from legacy systems towards a more connected and user-friendly approach to managing operational activity and data, creating better visibility across operations, more effective scheduling and a faster response time for residents.
Ian Kelly, our director of digital and innovation, said: “This has been a challenging project because it set out to change the status quo and deliver something new, different and better, a game-changer — and it’s been fantastic to see that ambition translate into such a smooth and successful launch. There’s a real sense of pride in what’s been achieved across the business - this is a brilliant start, and we’re excited about what comes next with Total Mobile.”
Within the first two days following go-live, more than 5,000 repairs were migrated into the platform, over 600 new repairs were logged, and more than 500 jobs were completed.
David Webb, Managing Director for Housing at Totalmobile, said: “For housing providers, repairs services rely on teams having the right information at the right time. Plus Dane set out to make day-to-day operations easier to manage and create a better experience for colleagues delivering services on the ground.
"Go-live is only the beginning, but these early results show what’s possible when teams have better visibility of work and the tools to respond more quickly. We’re looking forward to continuing that work together as the programme develops.”
The successful launch establishes the foundation for the next phase of delivery, and we will continue to work together with Totalmobile to expand capability over time and support our longer-term operational goals.
For more information about Totalmobile, visit the Field Service Management Hub
