Your tenancy agreement will state that you need to pay your rent in advance. We encourage residents to be a month in credit on their rent account where possible.
Your rent is due weekly, every Monday, unless you have made an agreement with us to pay fortnightly, four weekly, or on a calendar month basis.
You can pay your rent online, using our automated telephone service, through our Customer Portal or set up a direct debit.
The easiest way to pay your rent is by setting up a Direct Debit.
With Direct Debit your rent will be taken automatically from your bank or building society on your chosen date – so you never have to worry about forgetting to pay.
You can set up a Direct Debit by calling 0800 169 2988
Recurring Payments
We can arrange regular payments to be made direct from your bank card. There is no cost to yourself and if at any stage there are insufficient funds in your account no payment will be taken and you will not incur bank charges. Call 0800 169 2988 to find out more.
Pay Online
You can pay online through Allpay using your rent payment card or by using Worldpay using your bank card. Be sure to have your rent reference number handy so everything goes smoothly.
Over the Phone
We have changed the way we take rent payments over the phone.
What does this mean for our customers?
We will now ask you to input your card details directly into your telephone keypad instead of asking you to read out the numbers to us.
What do you need to make a rent payment over the phone?
Call us on: 0800 169 2988 (free to call)
Paypoint/Post Office
You will need your rent payment card to make payments at any outlet offering the PayPoint service or at any Post Office. Payments normally reach your rent account the next working day.
Online Banking
To make payments to us directly from your bank, use the details below:
Plus Dane Housing Limited.
Bank sort code: 60-13-20
Account number: 87858215
National Westminster Bank, 49 South John Street, Liverpool L1 8BU.
Be sure to quote your full name and tenancy reference number.
Having difficulty paying?
If you are worried about paying your rent, please get in touch with us and we will do what we can to help.
You may be entitled to claim Housing Benefit / Universal Credit if you are unemployed or on a low income. Claiming Housing Benefit or Universal Credit, and paying your rent is your responsibility but we can support you with each of these if you need it.
If you’re finding it hard to keep up with your rent, we're here to help. Find out more in our Supporting you - Money Matters section.
