We are now recruiting customers to become members of our new and exciting Customer Assurance Panel. We are looking for people who can help us to shape services, challenge us and tell us what we can do better.
Don’t worry if you haven’t done anything like this before, we will offer training and support including reasonable out of pocket expenses. This is a great opportunity for you to help improve services, learn new skills and meet interesting people.
If you are interested in finding out more, you can drop Irene Crone an email here or call 07929 208 270.
Closing date to express interest is 31 August 2022.
The video below features Mark, Shaf and Peter from our existing panel, talking about what it means to them and why it is so important for customers from all walks of life to get involved:
The FAQ’s below will help you understand how we see the CAP working and the support you will receive as a member:
The Scrutiny Panel is made up of Plus Dane customers and has been meeting for over 6 years to carry out reviews to help improve services. The Scrutiny Panel has almost completed their last service review and the remaining members will join the new CAP bringing their expertise and knowledge with them.
Providing there is no actual or impending court action and you have made an arrangement with Plus Dane that the relevant Team are happy with, then you can be considered for the Panel. We will discuss your individual circumstances if this is applies to you.
The CAP will meet every three months, and these will be digital meetings. We will get together at least once a year in person.
As most of the meetings/training etc. will be done digitally, you must have some digital skills. We will provide support and training to set you up and provide on-going support.
We will provide you with a laptop which will be set up for you to use in your role.
You can discuss your expenses with the Engagement Team as we understand that everyone’s circumstances are different. We do not want anyone to be financially worse off because they are a member of the CAP.
Since everyone’s training needs are different, we will discuss your individual training requirements with you and provide you with the training you need to carry out your role.
The recruitment process will last from now until 14 October.
If you are unavailable for any of the dates below, please let us know and we will try our best to arrange alternative dates for you.